WD passport not initialized, fatal error,

WD SSD Products WD SSD Drives & Software
1

Hi, my 1TB WD “My Passport Ultra” external drive without any reasons, it didn’t appear on file explorer. so I checked disk management and I found it shows
‘Not Initialized’ and ‘unallocated’. I tried to initialize it, but it shows this message: “The request failed due to a fatal device hardware error.”
I check it by Data Lifeguard Diagnostic and show this

2023-01-02_091146
2023-01-02_091146767×429 98.5 KB

I tried to use the tool Data Lifeguard Diagnostic:

" |Test Option:|QUICK TEST|
| — | — |
|Model Number:|WD My Passport 259F|
|Unit Serial Number:|WXK1E65CZ8LX|
|Firmware Number:|1004|
|Capacity:|0.00 GB|
|SMART Status:|Not Available|
|Test Result:|PASS|
|Test Time:|09:22:53, January 02, 2023|

Test Option: EXTENDED TEST
Model Number: WD My Passport 259F
Unit Serial Number: WXK1E65CZ8LX
Firmware Number: 1004
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 09:23:03, January 02, 2023
Test Option: ERASE
Model Number: WD My Passport 259F
Unit Serial Number: WXK1E65CZ8LX
Firmware Number: 1004
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 09:23:40, January 02, 2023
Test Option: ERASE
Model Number: WD My Passport 259F
Unit Serial Number: WXK1E65CZ8LX
Firmware Number: 1004
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: FAIL
Test Error Code: 20- Delete Partitions error!
Test Time: 09:23:49, January 02, 2023
2

Hi @Hussam001,

Please refer to the mentioned link: How To Initialize a Secondary Drive on Windows:How To Initialize a Secondary Drive on Windows

Also, please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask

3

Thank you for responding, but that also does not work.

4

Numerous factors may have contributed to the request failing owing to a fatal error, however if you encounter one You can update the driver to resolve “the request failed owing to a fatal device hardware problem”. The external hard drive’s functionality might be interrupted by outdated drivers.
Follow these steps to accomplish this:
Press Win + X at the same time, then choose Device Manager → Disk Drivers. Right-click on the selected external drive after choosing it. Choose Update Driver Software from the list. Check to see if the message “the request failed owing to a fatal device hardware problem” has disappeared when the procedure is finished.
I hope the procedures below will enable you to resolve this issue.