The Clip ONLY Charges

MP3 players Sansa Clip | Clip+
1

I have a 4gb Sansa Clip, and two months ago, it stopped working correctly. I’ve let it sit around, thinking I’d just throw it away since it doesn’t work. But now, I want to see if I can fix it.

The problem:

   Every time I plug it in the device charges, and the battery icon shows it doing so. However, the screen doesn’t go to the “transferring” screen like it should when plugged into a computer. So I cannot view or write the files on the computer. I have a 1gb model that works fine with my laptop, so I know it’s the specifc 4gb model.

     I’ve tried:

            - Different USB ports, cables and different computers.

            - I’ve tried to put it into MSC mode, but I can’t get it to even do that. It just continues to ONLY charge.

            - I’ve even reformatted and reset all the settings.

            - I’ve tried to update firmware, but because the computer doesn’t recognize the Clip I can’t. 

I’ve read through a lot of forum posts, but I still can’t find an answer. Does anyone know how to fix it?

Thanks a lot,

WiteCastle

3

How about a reset? (NOT the same as “reset all” from the menu)

Hold the power switch in the “on” position for ~20 seconds before releasing it. Then power on normally and try to connect.

4

Yeah, I just tried both of them. Neither one worked.

Is there anything you can do with a broken Sansa Clip, other than throw it away?

5

Don’t give up yet. It might be a driver problem. If you’re using Windows, go into Device Manager (Windows key+Pause/Break) and look for malfunctioning device drivers in the “Universal Serial Bus controllers” section. Bad devices are indicated by a yellow triangle & exclamation point icon. Right-click and delete all the bad ones, then reboot your computer. Once Windows finishes restarting, connect your Clip again and Windows will reinstall the driver.

6

Thank you, but all my USB hubs on all my computers are working fine. The thing I don’t get is that, the Clip charges, but it just doesn’t show a “connected” screen at all.