I just now posted this question to WD support and I thought I’d also post here for a second opinion.
I just plugged in my new (purchased 10/26/17) WD Passport and installed. Problem is I’m not able to access WD Backup. I checked Services (winkey/msc/Services) and WD Backup is not listed. WD Driver Manager is Running, WD Backup Snapshot and WD Backup Drive Helper are listed and their Status is stopped. I also have an older passport and it has the same problem. (It’s last backup was 3/26/18). I suspect what transpired, that’s preventing access to WD Backup, happened after that date. And it affects the new WD Passport. Thanks.
4/29/18-I just downloaded the WD Backup.exe and still doesn’t work.
Hi robertd50,
As you have already checked with reinstall of WD backup, there may be issue with the remaining backup system files. I would suggest to delete application data and try to start backup again.
I appreciate the response. WD contacted me through email and suggest I call, which I did. It was an easy fix. Your fix was spot on. I will elucidate: Winkey-R,%appdata%,Western Digital,WD Backup, then delete all files. Thanks for the confirmation.
