@marvin_martian wrote:
@tapeworm wrote:
@dr_deutschland wrote:
I will have to agree with drlucky.
Well, that’s a first . . . 2 doctors in agreement on the same thing.
And offereing free advice to boot!
Its a problem is you have to have things delivered to a P.O. Box… or if you cannot physically provide a signature.
Sandisk is wasting my time, How long do I have to wait ? Its July 11 2009 here in India. I started this topic on 1st of July
Message Edited by starlite on 07-11-2009 02:46 AM
@starlite wrote:
Sandisk is wasting my time, How long do I have to wait ? Its July 11 2009 here in India. I started this topic on 1st of July
Message Edited by starlite on 07-11-2009 02:46 AM
Its only been 2 days since they made contact with you. I dont know about India but I’ve never had a product ship to me in 2 days… Especially when one of those is a weekend day. Did they say you would have it by a Certain date? If so then go ahead and call them again.
I started mailing Sandisk support on 1st july 2009. It almost took 8 days for Sandisk to respond to my mail. I’m sick and tired of mailing everyone, I don’t know when this will end.
Message Edited by starlite on 07-11-2009 03:01 AM
The sandisk representative that you’ve been in contact with should be able to provide you with a time-frame for when your replacement will arrive, depending on the shipping method. Ask for the UPS tracking number so that you can track online when your package was picked up and where it is as it’s being shipped to you.
Be aware that UPS, as least, here in America, do not deliver during the weekend.
Starlite–
Your initial problem was with a seller who may have sold you defective goods and who definitely lied to you about the warranty. India is a big country. SanDisk can’t be expected to check out every last retailer in advance.
Then you had trouble getting in touch with SanDisk, which IS their fault.
But now that they are in touch with you, it does seem they are trying to be as efficient as possible. There have been two weekends during your 11 days, so your elapsed time is about a week of business days. It’s not perfect, but many other companies would take longer.
You can understand why they want a signature, and many other companies also avoid mailing to post office boxes, so you need to find a solution.
Perhaps your new friend ra28 has a mailing address rather than a P.O. box and can receive the unit on your behalf. Or if ra28 lives elsewhere in India, perhaps you have someone else who could receive it for you. Have a little more patience. A week and a half really isn’t that long to get a full replacement.
@starlite wrote:
Sandisk provides support, there’s a small problem in the shipping process. As they can’t ship it to a P.O. box i’m waiting for an alternative.
Starlite -
So the problem is on your end, not SanDisk’s. Please be honest and do not parse & dissect information to make it appear as though you are simply the innocent victim here and SanDisk is the ‘bad guy’.
The fact is that as soon as the Administrator of this forum learned of your trouble, he jumped on it and set the wheels in motion to take care of you. That was only a couple of days ago. Another fact is that you started this thread at the beginning of a holiday week-end in America, so it is mis-leading and unfair to accuse SanDisk of ignoring your problem for this entire period of time. Remember, part of this time was spent trying to get the ■■■■-bag dealer you bought it from to honor the warranty as he should have.
Now they (SanDisk) are prepared and willing to replace your defective unit and provide excellent customer service as they do with all their customers world-wide, despite the actions of a dis-honest dealer that you bought it from. But they can’t provide that service to you because you cannot furnish them with a proper shipping address. This again is not SanDisk’s fault, but your responsibility. YOU must make the 'other arrangements for delivery, not SanDisk.
So please cut SanDisk some slack. They are trying their best to help you. They don’t deserve the unfair criticism you are accusing them of.
Also, please stop changing the Subject line of your original post! You’ve done this at least 3 times now. This makes it extremely hard to follow the thread if everytime someone logs in, it has a different title. Remember, for the benefit of everyone, slotmonsta and/or microsansa may need or want to post a reply as well. You are making it more difficult for them to find the thread by changing the name of it al the time.
@starlite wrote:
Sandisk provides support, there’s a small problem in the shipping process. As they can’t ship it to a P.O. box i’m waiting for an alternative.
Starlite -
So the problem is on your end, not SanDisk’s. Please be honest and do not parse & dissect information to make it appear as though you are simply the innocent victim here and SanDisk is the ‘bad guy’.
The fact is that as soon as the Administrator of this forum learned of your trouble, he jumped on it and set the wheels in motion to take care of you. That was only a couple of days ago. Another fact is that you started this thread at the beginning of a holiday week-end in America, so it is mis-leading and unfair to accuse SanDisk of ignoring your problem for this entire period of time. Remember, part of this time was spent trying to get the ■■■■-bag dealer you bought it from to honor the warranty as he should have.
Now they (SanDisk) are prepared and willing to replace your defective unit and provide excellent customer service as they do with all their customers world-wide, despite the actions of a dis-honest dealer that you bought it from. But they can’t provide that service to you because you cannot furnish them with a proper shipping address. This again is not SanDisk’s fault, but your responsibility. YOU must make the ‘other arrangements’ for delivery, not SanDisk.
So please cut SanDisk some slack. They are trying their best to help you. They don’t deserve the unfair criticism you are accusing them of.
Also, please stop changing the Subject line of your original post! You’ve done this at least 3 times now. This makes it extremely hard to follow the thread if everytime someone logs in, it has a different title. Remember, for the benefit of everyone, slotmonsta and/or microsansa may need or want to post a reply as well. You are making it more difficult for them to find the thread by changing the name of it al the time.
@starlite wrote:
Sandisk provides support, there’s a small problem in the shipping process. As they can’t ship it to a P.O. box i’m waiting for an alternative.
Starlite -
So the problem is on your end, not SanDisk’s. Please be honest and do not parse & dissect information to make it appear as though you are simply the innocent victim here and SanDisk is the ‘bad guy’.
The fact is that as soon as the Administrator of this forum learned of your trouble, he jumped on it and set the wheels in motion to take care of you. That was only a couple of days ago. Another fact is that you started this thread at the beginning of a holiday week-end in America, so it is mis-leading and unfair to accuse SanDisk of ignoring your problem for this entire period of time. Remember, part of this time was spent trying to get the ■■■■-bag dealer you bought it from to honor the warranty as he should have.
Now they (SanDisk) are prepared and willing to replace your defective unit and provide excellent customer service as they do with all their customers world-wide, despite the actions of a dis-honest dealer that you bought it from. But they can’t provide that service to you because you cannot furnish them with a proper shipping address. This again is not SanDisk’s fault, but your responsibility. YOU must make the ‘other arrangements’ for delivery, not SanDisk.
So please cut SanDisk some slack. They are trying their best to help you. They don’t deserve the unfair criticism you are accusing them of.
Also, please stop changing the Subject line of your original post! You’ve done this at least 3 times now. This makes it extremely hard to follow the thread if everytime someone logs in, it has a different title. Remember, for the benefit of everyone, slotmonsta and/or microsansa may need or want to post a reply as well. You are making it more difficult for them to find the thread by changing the name of it all the time.
Its not Sandisk’s fault, Its the retailer who fooled us by saying that the warranty is provided by Sandisk India and RMA operations are assisted by the distributor. In India RMA s are different, here each and every distributor has a service center which handle RMA s acting like a proxy. I don’t know if I can mention some names of the manufacturers who have their service center here in India. I’m willing to provide their info if needed.
1.Starlite is staying in a hostel where they have P.O. Box system, its not his fault.
2.The distributor acted as if he’s a business partner of Sandisk.
3.The retailer here tells that the product distributor provides warranty.
4.The distributor claims that the defective unit is outdated and cannot provide warranty.
5.Sandisk provides support from outside India.
6.We have to pay import duty for the product, it is treated here as direct import.
7.Also we have to pay extras in order to get the product safe.
8.Its the distributor/retailer who sold the product knowing it is faulty and just for hiding that they denied warranty.
Sandisk is a good company, Its providing support I agree. It has to be sorted out, it should also deauthorize fake distributors who are selling defective/refurbished unit as new.
Sandisk provides support but from outside India. Admin can close or delete this thread if he/she feels that it contains malicious information.
Message Edited by starlite on 07-11-2009 08:41 PM
Glad it is working out.
I don’t think SanDisk can control what happens to refurbished units or other re-sales–only sales of new units.
But if the distributor is calling himself an official SanDisk retailer or reseller, you should certainly report his company name and other information to SanDisk and suggest that they take him off any list of approved or authorized sellers.
I’m surprised SanDisk does its customer service for India abroad. A good part of customer service for electronics in the United States comes from phone centers in–India! SanDisk definitely should be staffing its India phone number better than it did for you.
This should not have happened to you, but people can be sleazy. Consumer electronics sellers in particular seem to have a lot of bad characters–maybe because it’s so easy to sell someone a complex gadget in a box and then walk away from it, like your seller did.
When you do finally get a new Fuze, let’s hope it works as promised. The vast majority of them do.
give sandisk a break it is the weekend. i am sure someone will contact you monday.
SanDisk has made arrangements to get back starlite’s fuze, unfortunately the Indian postal rules does not allow an individual to send electronic gadgets which contains fixed battery. This rule is slightly different for electronic service centers. Again we’re waiting for an alternative from SanDisk.
What happened to the Sandisk ebox, its not working now !!
I still don’t know why SanDisk is doing all this from America ? Supporting from America is very good, none of the companies provide direct support from America. But still I’m stunned by the prompt response from the supporter who supports starlite. This is what I think, some trusted person might’ve betrayed Sd. Most of the support companies here work for America and other European countries for a very low cost. SanDisk rocks !! but make it fast SanDisk so that starlite can rock too !!!
Message Edited by ra28 on 07-17-2009 11:02 PM
@starlite wrote:
What happened to the Sandisk ebox, its not working now !!
It says here that:
Product Registration:
Online registration is currently offline. We’re in the process of upgrading, thank you for your patience.
Please call or email us to register.
you might want to send them another email or a call for any updates
What’s happening why its taking so long and its another weekend I’ve to wait for some more days to get an e-mail. Sandisk supports but its wasting my time. Time = money = $11 I wasted
Message Edited by starlite on 07-17-2009 09:43 PM
waiting !!!
Try contacting these numbers
0008001003277
Monday-Friday 11am-8pm local India time
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