Have you tried emailing other Asian countries as in the list I posted? Explain that you are getting no response from India.
Even I mailed everyone but they’re not responding, conversionbox requested to wait so I stopped mailing them. I spoke to starlite over phone, he’s much worried. He’s a person with special needs so I’m helping him to sort this issue.
Message Edited by ra28 on 07-03-2009 09:02 PM
Message Edited by ra28 on 07-03-2009 09:05 PM
I have passed your comments to the SanDisk support team. Someone should in in contact with you very soon. I appologize for the delay in responce to your support requests but hopefully your issues will be resolved as soon as possible.
Forum Admin
slotmonsta
Its thursday here, still no steps taken by the company to resolve the issue.
Slotmonsta is as close as you gonna get to a direct response on here. If he says he passed it on and they will contact you and the others… then that should happen. I have a question for you however… In India do you have some type of organization that is in place to “Police” businesses or to stand up for the consumer when a company is dishonest? I would definitely contact them and have them look into the distributer that has denied your warranties, especially since they qualify for replacement under Sandisk’s warranty.
Yes we have consumer forums here, nothing moves here without money (You know what I’m talking about). So we have to spend atleast 50,000 INR on a product which retails for 5,000 INR.
I see. Well then on that front, I dont know what to tell you. I would try calling support again and e-mail and reference this thread it cant heart.
I must thank everyone for their replies and help especially ra28, conversionbox, microsansa and slotmonsta. I contacted the distributor day before yesterday, he told me that he won’t replace the product until he gets an e-mail from Sandisk.
Message Edited by starlite on 07-08-2009 10:47 PM
Send a private message to slotmonsta with the email of the distributor. Make sure SanDisk also sends you a copy of the email so you can show it to the distributor when he denies he received it.
Thx black-rectangle
I almost lost my money, I got a message from Sandisk by someone named Andrea O. That person is telling that Sandisk/Him/Her cannot ask a retailer/distributor to provide warranty. Its upto them and their warranty policy, why Sandisk is behaving like this ? Why are you selling a product without proper support ? Then what is the use of buying them with bill and warranty ? I learnt a lesson from this, I’ll never buy another Sandisk product in my life. Thanks for all your support guys.
Message Edited by starlite on 07-09-2009 05:13 AM
Starlite,
It is true that SanDisk can not force a retailer or distributed to replace the product. I have checked your support records and SanDisk is willing to provide warranty replacement but currently there is an issue with the required shipping process. SanDisk uses UPS for shipping with signature required for delivery. This is why the normal process does not allow shipping to P.O. Boxes. I have discussed this with a Senior Support Representative and they will be in contact with you today to work out an alternative shipping method to ensure you receive your replacement.
ra28,
I have also checked your support records and your original support request was answered. The SanDisk support tam never received a response from you so the case was automatically closed after 10 days with no response. I have ask that a Senior support Representative also contact you directly by email and provide support.
I assure you that the Sansa Fuze is not a discontinued product and SanDisk will provide support and warranty replacement if needed. I do apologize for the experience you have had attempting to gain support for your product but rest assured a Senior Support Representative will be in contact with you shortly.
Forum Admin
slotmonsta
Message Edited by slotmonsta on 07-09-2009 10:21 AM
I never wanted to replace my Sansa fuze its working normally, I was mailing on behalf of starlite as he’s in a hostel with limited internet access. I even spoke to Starlite and discussed the shipping issues. Sandisk supports yes I agree
Sandisk provides support, there’s a small problem in the shipping process. As they can’t ship it to a P.O. box i’m waiting for an alternative.
@starlite wrote:
And there’s no number mentioned on the website… I don’t think that the number the shopkeeper gave me belongs to Sandisk India…
Message Edited by starlite on 07-01-2009 09:02 PM
Message Edited by starlite on 07-01-2009 09:03 PM
I ve checked and here you go
India (English)
000-800-100-3277
indiasupport@sandisk.com
M-F | 10:30am-7:30pm Local India time
@slotmonsta wrote:
SanDisk uses UPS for shipping with signature required for delivery. This is why the normal process does not allow shipping to P.O. Boxes.
i am not sure i would call this a problem. Without signature required there is no way to guarantee you will receive the package.
I will have to agree with drlucky. Most companies do use Signature required so they do not have to go through the hassle of filing a claim, resending a new unit and so on in case it does not get deliverd.
This is a assurance for the sender and receiver.
Message Edited by Dr_Deutschland on 07-10-2009 04:12 PM
@dr_deutschland wrote:
I will have to agree with drlucky. Most companies do use Signature required so they do not have to go through the hassle of filing a claim, resending a new unit and so on in case it does not get deliverd.
This is a assurance for the sender and receiver.
Well, that’s a first . . . 2 doctors in agreement on the same thing. 
Dr_Deutschland wrote:
I will have to agree with drlucky.
Well, that’s a first . . . 2 doctors in agreement on the same thing. 
@tapeworm wrote:
@dr_deutschland wrote:
I will have to agree with drlucky.
Well, that’s a first . . . 2 doctors in agreement on the same thing.
And offereing free advice to boot! 
