My Passport 1T Cannot get it to backup

WD External Drives WD Portable Drives
1

I can send things to it. But I cannot get it to backup. Also I have to unplug it so computer will boot up. Running windows 10. USB2

2

Hello,

How are you trying to back up and what’s the name of the backup software?

Here are a few articles that might help.
https://support.wdc.com/knowledgebase/answer.aspx?ID=1201
https://support.wdc.com/knowledgebase/answer.aspx?ID=1717&lang=en