Extreme Portable SSD Not Recognized on Windows 11

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I recently upgraded to Windows 11 and now my SanDisk Extreme Portable SSD is not being recognized by my system. I’ve tried different USB ports and cables, but it still doesn’t show up in File Explorer. I’ve also checked Device Manager, but the SSD doesn’t appear there either. I’ve verified that the SSD works on other devices running Windows 10. https://19216801.pro/
Has anyone else encountered this issue after upgrading to Windows 11? Are there any specific drivers or updates needed for compatibility with the new OS?

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Hi @anarose192,

Have you checked our knowledge base articles?
(Get Support for Your SSDs and Flash Products | SanDisk)

Try this.

Have you opened a Support Case?
If not, contact SanDisk Technical Support for assistance.
(Contact Support | SanDisk)

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This is a common issue for SSDs. SanDisk has released a firmware update for the SanDisk Extreme Portable SSD for compatibility with Windows 11. You can download the firmware update from the SanDisk website. You can also try uninstalling and reinstalling the SSD’s drivers. If all else fails, you can try installing the SSD. This will erase all data on the SSD, so be sure to back up any important files before continuing.

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How can you install the firmware if the drive isn’t recognised? I’m trying to get a SanDisk PRO-G40 4Tb SSD installed.

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Exactly. I can’t do anything with it since the system doesn’t know it exists. Changed cable to a known working cable, changed ports - again known working port, rebooted computer. About ready to scrap it and ship it back.

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Have you looked for any specific drivers or firmware updates from SanDisk for Windows 11?

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I was able to get my G-Drive working on Windows 11 by reformatting the G-Drive itself using the step-by-step instructions offered on this Sandisk support article:

Steps to Format SanDisk Professional External Drives For Windows