Clip+ screen issues

MP3 players Sansa Clip | Clip+
1

Hey Everyone.

I’m having some screen issues with my Clip+ - the screen goes pitch-black sometimes, and when I attempt to navigate around, it doesn’t turn on again - however, it plays music fine, even when the screen is “gone”. I’ve only had the player for about a month and I’m wondering if anybody else have had the same issue? I’ve read on another forum that there are some issues with the screen…

Btw, it is updated with the newest firmware and I’ve tried a reset as well.

Any clues?

/Morg

3

Tried to format and update the firmware and that didn’t help :confused:

And yes, I’m aware of the display settings - this problem isn’t related to the fading screen…

Also, I forgot to say that if I tap the player, the screen might come on again - sometimes briefly, and sometimes till the backlight fades again. (I’m suspecting a loose connection in the power suply to the screen…)… Any other clues? Or should I contact Sandisk for a new clip?

4

@morgradin wrote:

Also, I forgot to say that if I tap the player, the screen might come on again - sometimes briefly, and sometimes till the backlight fades again. ( I’m suspecting a loose connection in the power suply to the screen… )… Any other clues? Or should I contact Sandisk for a new clip?

Sounds like a hardware-related problem to me too. I would definitely contact SanDisk about a warranty replacement, unless you’re within the dealer’s return window. Going through your dealer might be quicker.

6

Yeah, I figured it was a hardware related issue as well but wanted to be sure there wasn’t any fixes for it before contacting Sandisk first… But thanks for the advice!