When touch the cable my Passport Essential diconnecting

WD External Drives WD Portable Drives
1

Hello every body,

There is some problem with my Passport Essential, when I touch the USB cable or move a little the drive get disconnected from the PC, I diagnose the cable - I swiched on the cable with other drive and move the drive and move the cable hardly but nothing happen but when I just touch the cable with my Passport Essential its disconnecting. Please advise.

Note:

I am living in Dubai, UAE and don’t know where to bring the drive to replace, I also don’t have the receipt - but when I was using it for the first time I registerd it online and now its showing me that it is in warrenty.

Following are my Drive Information:

Product Name:  My Passport Essential
Model No: WDBAAA5000ABK-EESN
Serial No: WX10A99F3182
Size:          500 GB
Warranty Expiration Date: 11/18/2011

Many thanks in advance.

Regards

Khadim

2

If you live in the state you can request a replacement of the USB cable free of charge. All you need to do is go to www.wdc.com/support RMA.

You can also check out this link for more info since you are living outside the US.

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1073&p_created=1063239678&p_sid=Yf8szNUj&p_accessibility=0&p_redirect=&p_srch=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTYsMTYmcF9wcm9kcz0yMjgsMTk1LDI1NSZwX2NhdHM9MTIyJnBfcHY9My4yNTUmcF9jdj0xLjEyMiZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX2ZubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PW5lZWQgYSByZXBsYWNlbWVudCBVU0IgY2FibGU!&p_li=&p_topview=1

1 Like
3

Try the USB dock, is not heavy and seems compatible with the essential drives too.