Hello all,
Allow me to supply the WD community with some feedback concerning my personal support experience.
Beginning this month I had some problems with my external MyBook drive.
For the first time I was confronted with the RMA process and with high hopes I send off the faulty drive to the WD headquarters. Today, those high hopes I had, have been exceeded beyond my imagination.
I received a whole new MyBook complete with all the cables you could possibly ever need.
And finally on top of that, it’s even an upgrade from the faulty one I had send!
Now I can store twice as much data as before…
And even though I realize how wrong this may sound, I’m already eagerly awaiting my next faulty drive! 
This one goes out to all WD support staff:
Thank you kindly for your great service at WD!
Andy
