Upon trying to backup, My passport Ultra says “unable to back up files as there is not enough space”.
When I click the delete prior files, it gives me a backup date. I press delete and it cycles through for
hours with NOTHING being resolved and obviously no new backups can be
made. I tried to get into the settings to set the number of old backups that it keeps, but it won’t let me access it. How can I fix this or is something wrong with the drive itself?
Hello,
Can you please try reinstalling the software and trying that again?
I uninstalled the software and then reinstalled it. Now it hangs up on “preparing backup” It has been stuck in that loop for 3 hours now. Finally had to stop it as it was causing excel to stop working.
I did the drive utility check and it came back o.k.
What next?
Still can’t get to settings – just brings up the current backup plan.
Rebecca
I have exactly the same issue. My files that re backing up are about 50 GB. I have a 2 TB Passport Ultra. I see 2 seemingly identical back up locations. But even then it is only 100 GB. why am I getting this error?
I have the same exact problem. When asked if I want to delete files from a specific date to make room for a new back up I have selected yes. Then, a new window pops up that says Deleting files backed up on 9/8/2016… and just hangs there.
Some support for this very critical problem would be fantastic!!!
