New user 2TB external drive

WD External Drives WD Portable Drives
1

new user attempting to use MY Passport 2TB external drive
I create a back plan. Why doesn’t My Passport use it when I select backup now?

I receive different file errors after each backup? Is there a way to check everything is being backed up?

When I attempt to restore a file I my ‘restore from’ and ‘view files from’ screens are blank

Need a little help to benefit from this product.

Yes i have looked thru the knowledge base and watched the videos.

Your Tips and suggestions are appreciated

2

mxsweeney,

Are you using the same software that you used to create the backup?

Try reinstalling the software and try that again.

3

ERmorel
Thanks for responding. Yes I am using tghe same software to backup and restore files.
I have reinstalled the software and my restore files screen is still blank. Suggestions appreciated.
Mark S

800×450 329 KB

4

I have decided to switch to Win 10 File History backup. It is much easier for me to use, no file errors encountered, and it provides backup status when incomplete.