For some time I have been successfully running My Book Premium Edition II (Serial No WU 2T12042014) on RAID 1 with Windows 7 using the USB 2 interface with WD Drive Manager v 2.115 mounted. Now I get a WD Drive Manager window telling me “WU2T12042014 has a problem” . If I say yes to “Run Raid Manager for more details and contact technical support” nothing happens. If I put the mouse over the red flashing WD icon I’m told the drive is RAID 1 but its status in unknown (it used to say “healthy”) . If I open the WD Raid Manager it says “No devices found”. If I look in Windows device manager it says the drive is working properly. I can still read and write to the drive. I uninstalled the drive then WD Drive Manager, then reinstalled WD Drive Manager after rebooting. I then reinstalled the My Book but this changed nothing. I also disconnected the My Book from my computer, powered it up and left it in the hope that it might fix itself but it didn’t. How can I find out what, if anything, is matter with my My Book and if it is fixable. Many thanks for any advice.
Do you have the same issue if you connect your drive to another computer? Also, do the blue light rings alternate between the inside and outside rings? If so, unfortunately, you have a RAID failure.
A few sectors of the inner blue ring stay permanently on whilst the outer one flashes on and off. When I use the My Book with a laptop running XP again the drive reads and and writes, Window device managers says its healthy but now the WD icon is blue not red. However the WD Raid Manager still says its status is “unknown”.
Is there anyway for a home user to get a clear diagnosis of which drive has failed and whether WD still has compatible drives for sale. WD email technical support doesn’t support this drive so I can only get help (I’m in the UK) via the community.
Thanks again
OldGuy
I recommend that you remove the drives from the enclosure and see if they each pass an Extended Test using our diagnostics inside the computer. If they pass, the drives are good but they may be corrupt or the enclosure failed.
is there a diagnostics software for the mac? I need to do the same but have no pc available… only macs!
EDIT: can i use a pc “simulator” such as Fusion or Parallels?
You can try our diagnostics on in a virtual installation but we haven’t verified them to work that way. Otherwise, I can only recommend that you replace the MyBook itself.
I’ve got a My Book Pro and occaisionally encountered a similar problem. Something simple to try before the more complicated fixes. Disconnect drive properly reboot copmputer and plug back in. That cleared the problem for me.
Joe
