please help!!! i have been dowloading songs form napster. when i download a couple of songs from the same artist, sometimes it says no song under the name of the artist under play all. please help. so far sandisk people are not helping me. someone said something about id3 cards but i dont’ really understand that. does it mean that something is wrong with my sansa express 2gb? suggestions???
@kathygo wrote:
please help!!! i have been dowloading songs form napster. when i download a couple of songs from the same artist, sometimes it says no song under the name of the artist under play all. please help. so far sandisk people are not helping me. someone said something about id3 cards but i dont’ really understand that. does it mean that something is wrong with my sansa express 2gb? suggestions???
ID3 tags are bits of information that are tagged onto your music file. The tags hold the information for title, artist, album, track number and quite a few other details.
The Express reads these tags and sorts your songs in its database by the tags. That allows you to search by Album, Artist, Genre and so on.
If your songs are missing the tags, the Express can’t sort them. For example, if the song is missing the artist information it will give “Unknown” as the artist.
In many case the tags are there but just not readable by the Express. It cannot decipher odd characters, it may have problems with spaces, there are a few other things that can throw off the Sansa.
If you ripped the songs yourself you could edit the tags on your computer, through Windows Media Player or some other Tag editing software. For subscription music, you probably have to edit the tags using their software. Check with Napster and ask them how to edit the tags, or check their FAQs.
This link will give you a brief introduction to ID3 tags. Probably more than you really need, but it will help you become informed for when you contact Napster.
ii am soooo ready to return this mp3!!! where is the ebox at the sandisk website? besides your horrible customer service, the e-mail i got from you only says to log in your ebox at the sandisk website. isnt’ this the website??? where is the ebox???
@kathygo wrote:
ii am soooo ready to return this mp3!!! where is the ebox at the sandisk website? besides your horrible customer service, the e-mail i got from you only says to log in your ebox at the sandisk website. isnt’ this the website??? where is the ebox???
Sorry about my horrible service. I don’t work for Sandisk, but after my next allowance I do plan on buying out the Sandisk company. Either that or a couple of songs to download.
Try this link to get to the ebox. Click on the tab “My eBox”.
https://www.customernation.com/pls/ps/ps.ps_main?p_host=304&p_supplier=5096&p_parm=PSHPP
