Hi there,
I have been using a 64GB SanDisk memory card for a long time, and I recently connected my phone to my computer, but I can’t view my data since it’s showing some corrupted files, and clicking there only shows formatted alternatives, but I need a backup of my memory card because I have essential files on it…Could someone please assist me retrieve my data?
2 Likes
Hi @robertseal1995y,
Please refer to the article: Error
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask
1 Like
First things first, try using connect your SanDisk memory card to the computer via a card reader. Your SD card might be experiencing compatibility issues or file system corruption. To fix it, follow the given steps:
Step 1: Type cmd in the Windows search bar. Right-click on “Command Prompt” and select “Run as administrator.”
Step 2: Type the chkdsk X: /f
command and press Enter. Replace X: with the drive letter assigned to your SanDisk memory card. For example, if your memory card is assigned the drive letter E:, you would type chkdsk E: /f.
Step 3: After chkdsk completes, it will display a summary of its findings.
CHKDSK can only address logical damage issues on an SD card. If the SD card is physically damaged or cannot be recognized by the computer, I recommend seeking professional data recovery services for assistance. Check out this article to learn more about how to fix corrupted SD card.