Clip+ won't turn on or show any signs of life, not even when plugged into computer

MP3 players Sansa Clip | Clip+
1

Yesterday my 8GB Clip+ suddenly shut off while I was listening to music and I couldn’t turn it back on. I assumed it just ran out of batteries, but when I went to plug it into my computer the screen did not light up or tell me it was charging or anything, it looks completely dead.

I’ve tried using a different USB cable, plugging it into a different computer, and tried different USB ports on the two computers I have access to. I’ve tried holding down different buttons for 20+ seconds, both unplugged and plugged into the USB, but nothing I do makes my Clip+ show any sign of life whatsoever. Is it just completely dead?

I got my Clip+ in November 2009 as a birthday present, but I didn’t start using it until maybe 6 months to a year ago. I don’t believe it’s still under warranty.

3

@ghost wrote:

I’ve tried holding down different buttons for 20+ seconds . . .

Would one of those different buttons be the power button on top of the unit? That’s the one that performs a reset when held continuously for 20 seconds or so.

4

I don’t have a USB AC adapter to try this with. Do you know if you get the double warranty if you use a debit card to buy the Clip, or just a credit card?

5

Yes, I tried the power button, the home button, and the button in the middle and none of these do anything.

6

Well, for what it’s worth. this just happened to me too.  Earlier today my Clip+ abruptly stopped playing.  I do have one of those USB AC adapters and that didn’t bring it back to life after about 3 hours.

Then I saw this thread and noticed the advice about holding the power button down for 20 sec to force a reset. 

It worked!!

However the reset didn’t occur until after I unplugged the power adapter.  So here’s the entire sequence:

  1. Clip+ plugged into USB AC adapter (not computer); charged for about 3 hours

  2. Power switch held down for 20+ seconds

  3. Unplugged adapter (I was going to switch it to the computer USB plug to try that)

  4. Sansa splash screen appeared, paused a little longer than usual, then the player resumed working - even picked up playing in the track where it had been when it died.

Looks like the hard reset with the power button, followed by a USB disconnect, is the way to go - at least in my case. 

Hope that info helps,

Big Al Mintaka