My only one month old Sansa Clip+ 8GB freezes on the startup screen and nothing happens when I try to connect t to the PC either.
I’ve tried to reset it several times and also tried to hold down the center button when connecting to PC, but nothing has worked.
When I try to turn it on it first shows the Sansa screen, which then turns into the four-leaf clover. But then it starts with the same procedure all over again, until it freezes on the four-leaf clover screen. It does a double start-up and then freezes.
It could be that you loaded a bad file to it. Kinda odd that nothing still happens when you connect it to the PC while holding the center button. Turn off the Sansa first, then connect it while holding the center and dont let go until it gets recognized under My Computer. It should show up under My Computer with a driver letter. Right click on it and select on format. Once you’re done formatting it, download this and extract it to the root directory of the clip +. Unplug it and cross your fingers.
I recently started having this problem with my Clip+ 4GB. No combination of buttons has worked and I’ve tried plugging into two different computers on 3 different operating systems. The last time I got it to work I had it in MSC mode so I could use it in Ubuntu 10.10. I copied a couple songs onto it and ejected and unplugged it. I worked fine for a day or so and now it will show the Sansa/Flower splash screen twice before hanging on the flower screen. I does turn itself off after a few minutes though. So far this is the only place I’ve seen where someone has had the same problem.
Any suggestions? Has anyone else had this problem? It’s still in warranty but I really don’t want to have to send it off.
I’m refreshing this topic. I have exactly the same problem, the sansa logo pops up twice then freezes on the flower. I’ve also tried the button combination, but the + model doesn’t have the ‘lock’ button. Someone solved this somehow? I just got my clip and I need it for work…
That’s exactly what I have to do, but this method isn’t working either.
About the soft reset… Yes. Of course I’ve tried it, that’s the first thing anyone will do (thanks for your reply Miikermanbut it’s kind of irritating that everyone ask this at least 3 times per thread)
I would very much like to, but as I said my problem is the same as this thread’s author. It simply freezes after showing sansa logo two times, it must be because of some corrupted files (it happened just after I’ve inserted new 16gb minisd) and I can’t acces menu to format it trough the player. It acts exatly the same after connecting to usb, and so I can’t read (and format) it trough pc.
Anyway you’re right about my previous comment. I mean, sure, you have to cover the basics and eliminate most common cases.
Mhm, before posting I’ve tried turning it on with/without sdcard; pluged\unpluged to usb; locked/unlocked in every combination, also while on and off… It seems quite hopeless. Och and I don’t need any files either from the player or the card. Fortunatelly I still have warrancy on it, so that’ll have to do. No audiobooks for me tomorrow. Still, thanks for the support.
You tagged onto a 2 year old thread that may or may not be pertinent to your situation. If you’re having a problem, start a new thread (message) and give as many details as you can about the issue, when it started, your player, your computer OS, your files (format, bit-rate, etc.), anything you can think of that would help someone help you.
