Can't get into "my passport"

WD External Drives External Drives for PC
1

In dire straights. My computer won’t acknowledge my passport. The light on my passport is on and blinking. It is also buzzing and connected to computer but doesn’t come up on “files”
I have community group paperwork on it which I need to access

2

HI @Wandering_Fair - What is the Model number (P/N on your label) of your passport. Are you using it with a Mac or a PC?

3

Hi Great_Scott

The Model Number is P/N WDBPGC5000ABK-04

I am using a PC

Regards

Linda

4

I cannot access “my passport”. I am using a pc and the passport lights up and buzzes but computer doesn’t recognise it. I have also tried another computer with same result.

The Model Number is P/N WDBPGC5000ABK-04

I am using a PC

I have a lot of information on my passport which I desperately need to access

5

Have you tried it with a different (ideally a short one if you can find one) USB cable? What does it show in Disk Management?

6

Hi, I have tried all below:
Device Details: WD My Passport
P/N: WDBY8L0020BSL-01

  1. Operating System: Windows 7, 64 Bit
  2. Installed WD SES Device Driver for 64 Bit.
  3. Drive get detected and it does show D drive
  4. Device Manager doesn’t have any error for WD SES Driver.
  5. Disk Management does show the HDD and Drive.
  6. But LED is blinking continuously and when try to access drive D. It hangs everything on computer.
  7. It doesn’t show anything and once I remove cable. Desktop become normal.
  8. Change cable, used multiple computer, updated the driver even used Backup WD application.

Thanks