After upgrade to 1.6.5 backup will not work

On 3/29 I updated My Passport Essestial SE to 1.6.5 .   message at top of page:  “partial backup accomplished. Remaining files will be added later.  Click view files for details.”    

Waited til morning of 3/30 to see if other files were added.  They were not.   On subsequent tries, receive message “no writable partition found”.  Problem # 2:  There is no “view files” button to click for details. 

Image of J drive shows 0 files backed up.  Have tried shutting down power to computer and all components.  No change at restarting .   Using Windows 7. 

Also, when I open J drive in Explorer the only files listed are my initial backup folder from when I installed WD (12/2010) and the Quicken backups I have done manually (monthly) from Quicken program.  Should other backups be shown assuming it has been backing up continuously since that date.

Thanks for any help.  I am not particularly technical savvy but usually can logically attack a problem and find a solution.

Hi, usually the partial backup message shows up when Smartware is unable to backup a file because it’s being used by another program on your computer. If the problem continues after closing any programs that might be using the files, you can try uninstalling the Smartware, and doing a clean install of the latest version. Inside the external hard drive you should be able to see a folder with the name smartware.swstor, inside this folder you should be able to see your backup. See the links below for more information.

How to uninstall WD SmartWare from Windows (7, Vista, or XP) and Mac OSX (10.4, 10.5, 10.6, and 10.7) 

http://wdc.custhelp.com/app/answers/detail/a_id/5373

Smartware download

http://www.wdc.com/wdproducts/wdsmartwareupdate/