Ultra will not back up. Device running but not backing up

[Trancer]

@golfr54

Thank you for your quick reply. This has been very frustrating. I did notsee where I needed to add any extra software. I probably have not donethat. I will try that next. When I check for updates, I am told I amrunning the most current. Again, thank you for your help.

The software is available on WD’s Support site.

WD Software