Sansa Customer Service is No GOOD!

MP3 players Sansa Fuze
22

brands01 wrote:
I have been fighting with “lack of Support” as well.  Now I can’t log into my account. can’t reset the password, cant open a new account, so I cant track my RMA.  It only takes 6 people to file a class action suit.  Any one interested?

 

This could be related to SanDisk moving to a new customer support solution see the sticky in the Announcements board. If you can PM me your details I will be happy to look into your RMA and work with SanDisk Tech support to find the best solution for you.

 

Forum Admin

slotmonsta 

23

yes, i also noticed that they moved to another customer support solution, and after talking with a support agent it seems that soon enough, if not already they added the option to contact directly from the KB.  Kindly let me know if you have issues, so that i can forward it to the tech support.

24

@sorinodc wrote:
yes, i also noticed that they moved to another customer support solution, and after talking with a support agent it seems that soon enough, if not already they added the option to contact directly from the KB.  Kindly let me know if you have issues, so that i can forward it to the tech support.

So are you saying you’re an employee & member of SanDisk’s Customer Service Dept? If so, great . . . say so.

If not, please don’t imply that you are and muddy the waters for people having to contact SanDisk for a replacement. One more intermediary or link in the chain will only confuse people already frustrated with having to go through this in the 1st place and slow down the process further exasperating the problem.

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let us remain normal people, mister GOD… i am just tryin` to gave a hand of helping… and also i do not imply anything.

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@sorinodc wrote:
let us remain normal people, mister GOD… i am just tryin` to gave a hand of helping… and also i do not imply anything 

 

yes, i also noticed that they moved to another customer support solution, and after talking with a support agent it seems that soon enough, if not already they added the option to contact directly from the KB.  Kindly let me know if you have issues, so that i can forward it to the tech support.  

Here is the thing that you run into on these forums. You were not implying you were anything you were just trying to help. BUT your other post could lead people to the misconception that you work for or have a personal connection to tech support… “Kindly let me know if you have issues so that I can forward it to the tech support”… Can you see how this might confuse a new member or someone with very minimal experience? There is a language barrier on this forum so it becomes imperative that you spell out what you are trying to say in the simplest english you can use. So… Lets all keep hoping that the end of Sandisk’s customer service transition is smooth and soon, and let us all continue to use this site to help each other.

27

point taken.:wink:

28

Are you familiar with the sport of baseball?

Your other post in the Clip+ board asking a question, then admitting you just wanted to see how long it would take to get a response was

STRIKE 1

I would say this thread leading people to believe that you’re a big-shot with SanDisk and can expedite their RMA procedure when in fact you can’t do anything of the sort certainly qualifies as

STRIKE 2

You DO know what happens next, don’t you?

800×485 105 KB

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I don’t know where you’re from, but are you familiar with the sport of baseball?

Your other post in the Clip+ board asking a question, then admitting you just wanted to see how long it would take to get a response was

STRIKE 1

I would say this thread leading people to believe that you’re a big-shot with SanDisk and can expedite their RMA procedure when in fact you can’t do anything of the sort certainly qualifies as

STRIKE 2

You DO know what happens next, don’t you?

800×485 105 KB

30

Tapeworm, stop “wasting” your time with writing such a big reply only for me, dude… help people, that is the main thing here, not to be a baseball bat - hitting anyone.

Thanks ! 

31

@sorinodc wrote:

Tapeworm, stop “wasting” your time with writing such a big reply only for me, dude… help people, that is the main thing here, not to be a baseball bat - hitting anyone.

 

Thanks ! 

Excuse ME? Are you not the one who “wasted” my time in your other worthless post I linked to above? And I was doing exactly what you claim now is the “main thing” here . . . helping YOU!

As W.C Fields once said, “Go away kid, 'ya bother me” DUDE!