bnsfr-
Are you running the latest build, 4.0.4.311? I think part of the equation is the new client, as it has been very buggy as of late. Let me know-
Bob :smileyvery-happy:
Latest build of what? Rhapsody’s latest build is 4.414, which I am running, and I am running the lastest Fuze firmware, though I don’t want to disconnect it to remember the number, because it will take 20 minutes + to reconnect to Rhapsody!
ah, I see now why we have different numbers – I am using a version created for people migrating from Yahoo Music to Rhapsody that came after the latest build – here’s a thread explaining –
http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&message.id=32383
I continue to receive correspondence from Rhapsody’s Tier 2 giving suggestions – the latest was to do a clean uninstall and reinstall of Rhapsody. I did so and took the liberty to install the latest Rhapsody player that was not for Yahoo users to be sure I was using the recommended player. I connected the Fuze before importing any library to Rhapsody as well. NO CHANGE. The Fuze scans at the same slow pace. Rhapsody scans 15 tracks at a time, registering another 15 every 11 to 15 seconds, only only after the first minute or two when nothing is recognized. At this rate, it takes over 20 minutes to scan an 8gb Fuze player with only 1400 tracks on it when first connected to Rhapsody.
Sansa staff, I very much hope you are working full speed to solve this and can provide an update very soon. Thank you.
Is there any news regarding solutiosn to this problem?
btw, for those of you who try a clean reinstall, note that my old Rhapsody Channels after the reinstall would not appear on the Fuze, I had to delete all twenty channels and start over again.
I am hoping for a solution to the slow scan problem. In the meantime, although I have an 8 gb player and an 8 gb microSD card, I am forced to use only a fraction of that capacity because I cannot wait 20+ minutes every time I connect to Rhapsody. Otherwise, I haven’t a clue as to how to proceed without help – Sansa staff – please, let’s turn a dysfunctional issue into a victory, please find an answer, or at least give us a progress report on your efforts to solve the problem. Thanks.
Message Edited by bnsfr on 09-23-2008 09:23 PM
We have verified the difference in performance. Resources are currently fully allocated, but the issue has been logged to our bug tracking system and improvements will be developed.
No estimate on the timeframe for the improvement yet.
Thank you sansafix, I appreciate your candid and prompt response.
I hope SanDisk makes this a very high priority. To market this device as particularly Rhapsody-friendly when this scanning dysfunction exists is a cruel irony. Some might use more perjorative terms. I reasonably relied on this representation by SanDisk in obtaining the 8 gb Fuze. A 20+ minute wait to access Rhapsody, no matter how well it works once scanned (and my experience so far is that it does generally work well) renders the representation problematic, to say the least. I am stuck with only bad choices now which, frankly, is unacceptable – I am having a hard time believing SanDisk allowed the device to go to market with this problem…
A quick, effective fix is imperative to remedy this unfortunate situation. For your information, I have contacted Rhapsody support and been elevated to another tier, and am still waiting for the call-back that was promised last week. Given your report, I don’t think anything can be done by support to remedy this, however.
Would you please provided an update when there is any further news about SanDisk’s efforts to solve this problem? I hope to hear again from you by the end of this week. If not, I will have no choice but to pursue other options. Thanks again.
Message Edited by bnsfr on 09-24-2008 10:37 AM
Thank you sansafix, I appreciate your prompt response.
However, I am very disappointed that SanDisk is not doing whatever it takes to solve this problem right away because it goes to the core of the player’s functionality. I reasonably relied on SanDisk’s Rhapsody-friendly representation in obtaining the 8 gb Fuze. I knew Rhapsody would be my principal interface with the player. To have to wait 20+ minutes every time I connect a Fuze in order to interface with Rhapsody (and that’s with only about 7 gb of Rhapsody music on the player), no matter how well the interface works once scanned (and my experience so far is that it does generally work well), renders the Fuze as advertised dysfunctional to me.
So I hope to hear again from you by the end of this week that SanDisk has reconsidered its allocation of resources and is diving in to fix the problem right away. Otherwise, I will have to reconsider my choice of the Fuze. I don’t want to, but I will have a hard time if the Fuze’s trumpeted Rhapsody-friendly interface is seriously hamstrung for the indefinite future, regardless of its good features. What good are features like Rhapsody Channels that cannot be readily employed? And its upsetting that SanDisk would expect its customers to live with such a core functionality problem for any length of time upon verifying its existence.
Thanks again.
Thank you sansafix, I appreciate your prompt response.
However, I am disappointed that SanDisk is not doing whatever it takes to solve this problem right away because it goes to the core of the player’s functionality. I reasonably relied on SanDisk’s Rhapsody-friendly representation in obtaining the 8 gb Fuze. I knew Rhapsody would be my principal interface with the player. To have to wait 20+ minutes every time I connect a Fuze in order to interface with Rhapsody (and that’s for only about 7 gb of Rhapsody music), no matter how well the interface works once scanned (and my experience so far is that it does generally work well), renders the Fuze somewhat dysfunctional to me, contrary to the advertising.
So I hope to hear again from you by the end of this week that SanDisk has reconsidered its allocation of resources and is diving in to fix the problem now. Otherwise, I will have to reconsider my choice of the Fuze. I don’t want to, but I will have a hard time if the Fuze’s trumpeted Rhapsody-friendly interface is seriously hamstrung for the indefinite future, regardless of its many good features. What good are features like Rhapsody Channels that cannot be readily and completely employed? Well, they’re still good, but not what I expected or would like. And its upsetting that SanDisk would expect its customers to live with such a problem for any length of time upon verifying its existence.
Thanks again.
Message Edited by bnsfr on 09-24-2008 05:59 PM
I have a whole gaggle of various Sansas (Sansae?), and Rhapsody synchronizes with them reasonably quickly. It’s when the device has over 8GB of data that the delay becomes more prominent, as we’ve seen.
Remember that working this issue involves two groups of developers, not just SanDisk.
Rhapsody does quite a few things in the background. Hopefully, it will be ironed out pretty soon.
Bob :stuck_out_tongue:
Bob, thanks for your thoughts, but again, my Creative Zen M loads very quickly in Rhapsody. Also, I have communicated with three different tech support people at Rhapsody, having been elevated a couple of times, and so far they do not have a solution on their end. Also, the slowness I speak of occurs at any level of gb loaded on the player.
I am not alone. Along with the people who have posted here, here’s another example of the same sort of problem:
Message Edited by bnsfr on 09-24-2008 06:54 PM
Message Edited by bnsfr on 09-24-2008 07:03 PM
Message Edited by bnsfr on 09-24-2008 07:05 PM
Some performance improvements have been identified, implemented and are currently being tested.
Sansafix, thanks very much for keeping us updated. After trying out other brands over the weekend, I’ve decided to stay for now with the Fuze, as its numerous strong positives outweigh its negatives, although in moments I continue to hesitate, particularly with this issue.
So I am doing my best to hang in here, and at times its not too hard. I look forward to hearing from you and to an improvement. Thanks again for staying on top of it.
Sansafix, thanks very much for keeping us updated. After trying out other brands over the weekend, I’ve decided to stay for now with the Fuze, as its positives outweigh its negatives, so I look forward to hearing from you and to an improvement. Thanks again for staying on top of it.
We did not have a lot of time to make massive improvements, but tomorrows release should help some.
Thank you sansafix, I will let you know here how it works on this end, appreciate your efforts.
If you could start working on a fix for the economy next, I’d appreciate that too.
Sansafix, thanks for improving this with the new firmware update, 1.011.15. Its got a ways to go, but my first informal test of it tells me that you’ve put a significant dent into the problem.
My results just now: Presently, I have approx. 2.1 gb of Rhapsody Channel songs, about 120 other Rhapsody subscription tracks, and a very large variety of mp3 music tracks, podcasts, and videos on the player, totalling 5.6 gb of material on the internal memory and 7.3 on an external 8gb microSD. This morning, before the update, it took approx. 8 minutes to be scanned when first connected to Rhapsody, give or take about 20 seconds. Just now, the same information was loaded in 3 minutes, 34 seconds. Certainly an improvement, although it still means that with 12 gbs of Rhapsody songs it would likely take over 10 minutes to be scanned in Rhapsody, so I hope you will continue to work on improving the issue. Thanks for fast relief. It means a lot that you are paying attention.
Message Edited by bnsfr on 10-03-2008 12:39 PM
Sansafix, what took 8 minutes to be scanned in Rhapsody this morning before the firmware update to 1.011.15 now takes 3 and 1/2 minutes, so you’ve put a dent in the problem. This still means by my estimate that a scanning of 12 gbs of Rhapsody subscription tracks would talke 10-15 minutes, which is frustrating and much slower than my Creative Zen M for example, so please, I urge you to keep working on the problem. But I appreciate your providing some relief quickly, as this definitely will make a difference. Thank you!.
