Recently backed-up files not listed in WIN 10 file system

WD External Drives WD Portable Drives
1

Recently backed-up files that I can see with WD Smartware are not showing in the Windows folder “This PC/ My Passport (H)”. Only showing in the WIN 10 file system (under My Passport) are two and more years old backed-up files. How can I make the recent files show there?

I’m using a “My Passport Ultra” external drive.

2

Hi KenD,

I would suggest to check the backed up files manually in WDSmartWare.swstor folder in My Passport Ultra drive. You may refer this KBA to manually access the backed up files.
https://support.wdc.com/knowledgebase/answer.aspx?ID=15143

3

Thanks Brandon. Yes, I can see my recently backed up files by using the WDSmartware.swstor folder. My original question was not written accurately :frowning_face:. I used to also be able to see all my backups in the Data folder (in the same list as the WDSmartware.swstor file). And I can still see the ones there that are dated prior to a couple of years ago. I was wondering why the recent ones don’t show up any more.

It’s not really an important issue, as the backing up process is working OK. I was curious as to why the change occurred.